The creation of web sites (hereinafter referred to as websites), the creation of online stores and other web solutions by SIA rešitve d.o.o. are subject to the general business conditions and terms of use of services by SIA rešitve d.o.o.

Creation of web sites

The website shall be regulated by an agreement between the Client requesting the creation of web sites and the Provider of services (SIA rešitve d.o.o.). The agreement shall comprise specific characteristics of the creation of each individual project, price, contractual periods and other basic contractual terms. The general business conditions of SIA rešitve d.o.o. shall apply to all provisions which are not specifically provided in the agreement.

Creation of online stores

The creation of online stores shall be regulated by an agreement between the Client and the Provider (SIA rešitve d.o.o.) and eventual third parties cooperating at a later stage of the online store's business operation (online credit card processing, etc.). The agreement shall comprise specific characteristics of the creation of each individual project, price, contractual periods and other basic contractual terms. The general business conditions of SIA rešitve d.o.o. shall apply to all provisions which are not specifically provided in the agreement.

General business conditions - SIA rešitve

General business conditions and terms of use of the SIA rešitve web services,

General provisions

Article 1

The services of SIA rešitve d.o.o. include all services marketed under this brand name and are defined on the website www.siasolutions.eu, particularly:

• the creation of web sites,
  online business solutions,
  registration and management of domains,

• establishing, maintaining and hosting CRM systems,
  hosting and technical maintenance of web sites and electronic mail,

(hereinafter referred to as Services).

The provider of services SIA rešitve is the company SIA rešitve, IT and design, d.o.o.; Ferrarska 8, 6000 Koper, TAX ID number: SI95466029

(hereinafter referred to as Provider).

The client requesting a service shall be any legal or physical person who placed an order through the website or in any other written form for a service of the Provider.

(hereinafter referred to as Client).

The user of services of SIA rešitve shall be any legal or physical person using the services of SIA rešitve d.o.o.

(hereinafter referred to as User).

A customer of SIA rešitve shall be any Client or User of the services of SIA rešitve d.o.o.

(hereinafter referred to as Customer)

General terms

Article 2

The services of SIA rešitve shall be defined by the following, binding upon all parties, General business conditions and terms of use of the services of SIA rešitve (hereinafter referred to as General conditions).

The General conditions shall have, along with the processing of service requests via the SIA rešitve website, the character of an agreement concluded between the Provider and the Client. If the Provider and Client conclude an agreement in written form, the individual provisions of the agreement shall override the provisions of the General conditions.

The provisions of the Code of Obligations, the Electronic Commerce and Electronic Signature Act and the Consumer Protection Act shall apply by analogy for all provisions which are not regulated by the present General conditions.

Article 3

The Provider and Client undertake to act with due diligence. Their statements shall be interpreted in good faith. The Provider and Client shall settle eventual disputes by mutual agreement. Otherwise the local competent court shall resolve the dispute.

Article 4

The provider of services reserves the right to amend the provisions of the General conditions at any time and without prior notice to the Parties, to ensure compliance with the applicable law and internal business documentation. The amendment date shall be the date of publication on the website www.siasolutions.eu.

The parties shall conclude agreements in accordance with each time valid general conditions.

Prices and commercial conditions

Article 5

All prices on the web sites of the Provider are expressed in EUR (€) and excluding VAT, except as otherwise specified. If a specific service is not listed on the website of the Provider, the Client may obtain it by written request or at the head office of the Provider.

Article 6

The service fees of SIA rešitve shall be charged for the current accounting period and according to each time valid price list.

Article 7

The Client undertakes to pay for the Provider's services within 15 days from the invoice date.

If the Client fails to pay the Provider after twenty (20) days, the Provider may, upon prior written notice, immediately terminate the supply of all services. In this case the Provider shall not be liable for actual business damage to the Client.

In case of service reactivation the Provider shall charge the Client the costs arising from the reactivation of the service.

In case of late payment the Client shall be charged penalty interests on late payments.

Duration and termination of the service agreement

Article 8

A service order shall be any order that the Client submits to the Provider in written of electronic form. In case that the Client does not request a reply about the expected service price, it shall be deemed that it is acquainted with the current service price list of the Provider.

Article 9

Unless otherwise specified in the service agreement or maintenance agreement, it shall be deemed to be concluded for an indefinite period of time.

Article 10

The contracting parties may terminate the agreement with a 3 month's notice. The contracting parties may at any time and without prior written notice to the other party terminate the agreement, in case of serious breach of the provisions of the Agreement by either party.

Article 11

The Client undertakes to settle all its obligations under the agreement by the day of agreement termination. If the Client decides to terminate the agreement prematurely in case of advance payment, it shall not be entitled to the reimbursement of the amount paid in advance.

Article 12

The User may cancel the hosting services for the next accounting period no later than 15 days before the expiry of the current accounting period. The termination of the contractual relationship shall be given in written form by the Client with the company's stamp and the signature of the person responsible. The Client undertakes to settle all its obligations by the day of service termination.

Competition and data protection

Article 13

The Provider and Client undertake to protect as professional secrecy all data obtained during their business cooperation, for the entire duration of cooperation, and to protect all data obtained during their cooperation at least three (3) years after the termination of the contractual relationship. The Provider undertakes not to disclose the Client's data to third parties, except in the case of express written consent of the Client.

Customer technical support

Article 14

Technical support shall be available to customers on working days between 9.00 and 17.00, which is normally carried out by electronic mail This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

The Provider shall be obliged to consider only support requests which were submitted via the website of SIA rešitve d.o.o. or sent to the address This e-mail address is being protected from spambots. You need JavaScript enabled to view it from the Client's contact e-mail, which the Client provided when ordering a service (hereinafter referred to as Client's e-mail). The Provider shall not be obliged to consider requests received by phone calls or other communication channels.

Article 15

By carrying out the service order the Client allows the Provider to send information, notifications and online surveys which are directly related to the services of SIA rešitve d.o.o., to the e-mail address of the Client for the entire duration of the contractual relationship, and in any event not later than the Client's written declination to receive such notifications. The Client may decline receiving such notifications at any time by written notice. The declination shall be carried out by written notice to the Provider.

Rights and obligations of the Provider of services

Article 16

The services of the Provider depend on the overall functioning of the internet and servers where web sites of clients and their internet connections are located. The Provider shall not be liable for the displaying speed, the operation reliability and the safety of websites which are hosted on servers that are not in the host's domain, i.e. servers of third parties.

Article 17

The Provider undertakes to carry out all necessary maintenance works in a time frame when the expected use of the website and consequently the failure of services shall be minimum. In case of a planned interruption longer than 3 hours, the Client shall be notified via electronic mail.

The time frame and interruptions do not apply to extraordinary and urgent corrections. These include corrections whose delay could significantly influence the safety and confidentiality of data on the Provider's servers.

Article 18

The Provider shall not in any case be liable for indirect or direct loss of profit or any damage arising from an incorrect performance of the Provider's services.

The Provider shall not in any case be liable for an indirect or direct loss of profit or any damage arising from the loss or misappropriation of the Client's data or other parameters necessary for the use of the Provider's services or access to the website's contents.

Article 19

In case of any action by the Client or User which is contrary to the applicable Slovenian or international law or in case of a grave violation of the General conditions, the Provider shall have the right to terminate the supply of services to the User without prior notice, regardless of the actual business damage the Client could suffer due to such action. This will also be the case if the Client and/or User violate copyrights and industrial rights.

Article 20

The Provider may demand from the Client the withdrawal of information and services or may in any other way limit or prevent access to them, if deemed questionable or harmful for the Provider or in contrast to the General conditions and to the applicable Slovenian law.

Exclusion of liability of the Provider

Article 21

The Provider shall not be liable for the Client's files stored on servers, and shall in no case be liable for indirect or direct loss of profit or any damage arising from an incorrect operation of the network or servers, or loss, damage or misappropriation of the Client's data.

Rights and obligations of the Client

Article 22

The Client shall be obliged to dispute the invoice within a maximum of 8 days from the date of receipt.

Article 23

The Client shall be liable for the secrecy, protection and use of passwords and usernames to access the services and websites for their own use and of their Users. The Client shall be liable for the content of services it offers, for the protection of confidential information and for the respect of general moral and ethical norms. The Provider reserves the right to reject a request for the publication of contents which are in conflict with the regulations of copyright works as well as other existing laws.

Article 24

The contractual relationship may be transferred to a third party in the following cases:

• The Client as a physical person may transfer the contractual relationship to a family member or other person sharing a common household with him/her;

• if a Client, which is a legal person, ceases to exist due to reorganization, scission, merger or association and other status changes, the contractual relationship shall be transferred to the legal person which is the legal successor of the Client.

• if the Client, being a physical person, dies, the contractual relationship shall be transferred to the person determined by his/her family members or common household members, or to his/her legal heir.

The Provider must ne informed of this within 15 days after the changes occurred.

The Client agrees that it will periodically visit the website of the Provider and will thus be informed about eventual amendments.

Article 25

The Provider may on the request of the Client or on his behalf and on its account register a domain, rent a server or perform any other intervention necessary to carry out the services which are the object of the agreement. If such services require payment to third parties, the Client shall be obliged to settle such obligations in advance and at the latest within 8 days after the receipt of the invoice issued by the Provider.

Article 26

Services of registering domains performed by the Provider shall be subject to rules and procedures defined in the General conditions of individual registrar of domestic (local) and international domains. For this reason the Provider reserves the right to change its offers and General business conditions without prior notice.

Protection of personal data

Article 27

The Client agrees that the Provider shall for the purpose of its business operation collect and process the Client's personal data.

In case of ordering international domains the Client agrees that its data shall be submitted to an international registrar and be published in the WHOIS database in accordance with the rules of domain registration.

The Provider shall ensure the Client an uninterrupted access to its data and editing of its data through user pages.

The Provider shall keep personal data and data necessary for business operations for a period of time provided by the law.

Response time, urgency of the work and price supplements

Article 28

The response time is the time that elapses from the receipt of a request for a certain work and its initiation. The eventual level of urgency must be expressly specified in the header of the electronic message sent to the customer support service at the address This e-mail address is being protected from spambots. You need JavaScript enabled to view it

For works the urgency of which is not expressly indicated the urgency level "Normal" shall apply. The expected response time for tasks of this group is 4-7 working days. Works shall be calculated according to the applicable price list.

Works which are expressly defined as "Urgent" by the Client shall commence the next working day. The request must be submitted not later than 16:00 hours of the current day, so that the works can be carried out the next working day. A 50% supplement on applicable service prices shall be charged for works form this group.

Works defined as "Very urgent" shall commence at the latest within 24 hours from the receipt of the request. A 100% supplement on applicable service prices shall be charged for works form this group.

For services outside the working time (after 17:00) a 50% supplement shall be charged, while a 100% supplement shall be charged for services performed after 20:00, and on Saturdays, Sundays and public holidays.

Cancellation of works

Article 29

A cancellation of works shall be considered as a cancellation of works in its entirety or the change of the period of time for commencing works. In both cases it shall be deemed that the Provider reserved suitable means for the implementation of the project, which he cannot redistribute to other works and tasks in such a short time and shall thus be entitled to an adequate compensation:

• cancellation less than 7 days prior to implementation: the entire contractual amount shall be charged;

• cancellation in 7 to 15 days prior to implementation: 50% of the value of the agreement shall be charged;

• cancellation in 15 to 30 days prior to implementation: 30% of the value of the agreement shall be charged;

• cancellation in more than 30 days prior to implementation shall not provide for a refund of cancellation costs.

Last updated (Monday, May 31st 2010 15:10)